Returns, refunds and exchanges


We understand sometimes things go wrong. If you are unhappy with your purchase please contact us at info@geminicanvas.com in the first instance - we want happy customers and will work with you to resolve any difficulties. If we have made an error we will put it right, with apologies.

Prevention is the best cure. If you are unsure about which product is best for your job, please contact us before you purchase for expert advice and help to ensure that your initial purchase is the correct one for you and your boat. We are here to help.

*Please initiate all return or exchange requests in good time - we reserve the right to refuse any refund or exchange for items received by us thirty (30) days or more after original delivery to you.*

Please contact us before shipping any items to discuss the difficulty and ensure that any return or exchange is smooth and successful. At that point, we will ask you to send all items you wish to return/exchange to:

Gemini Marine Canvas and Marine Products
50 Tillson Avenue
Rockland, Maine  04841
USA
Returns

We can accept items you wish to return up to 30 days after you receive them. 

To be eligible for a return item/s must be:

  • Unused
  • In original condition (eg, no missing parts)
  • Returned to us at your expense
  • Received by us within thirty (30) days of delivery to you

 

Refunds

We will process any full or partial refund due to you it within seven (7) business days of receiving the returned item/s, and a credit will be applied to your original method of payment (eg credit card).

If you haven’t received an agreed refund please contact your bank or credit card company (depending on how you originally paid for the items). It may take some time before your refund is officially posted by these institutions, and this is entirely outside of our control.

If you feel you have not received your refund as expected, please contact us at john@geminicanvas.com so that we can provide you with details of the refund to use in your future discussions with your bank or credit card company. We cannot enter into conversations with your bank or credit card company for you.

 

Exchanges 

We are always willing to exchange an item if you have ordered the incorrect size.

To be eligible for exchange item/s must be:

  • Unused
  • In original condition (eg, no missing parts)
  • Returned to us at your expense
  • Received by us within thirty (30) days of delivery to you

We will notify you of any difference in costs between the size you originally purchased and the new size you would like, and we will charge/refund any difference to you (bearing in mind that you will pay for shipping the new item to you - see below).

 

Return/exchange shipping

Shipping costs are not refundable.

We will not pay shipping for items you wish to return or exchange where we are not at fault.

You will pay for us to ship any replacement items in the case of exchanges, and this may well overtake any credit due to you (eg, due to differences in price in the case of exchanges).

*Please initiate all return or exchange requests in good time - shipping takes time, and we reserve the right to refuse any refund or exchange for items received by us thirty (30) days or more after original delivery to you.*

Please consider shipping all items for return or exchange via a carrier who provides you with a tracking number and insurance. We are not responsible for any items you ship to us.

 

Thank you for your business

Our customers are our first priority. We will always do our best to ensure your shopping experience with us is a good one. If you have any questions, please email us at info@geminicanvas.com or call us on +1 (207) 596 7705.

 

 

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